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Dr Carol Kelleher

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Carol Kelleher

Contact

O' Rahilly Building

O' Rahilly Building
Cork University Business School
University College Cork
Cork

carol.kelleher@ucc.ie

Biography

Carol is a Lecturer in Strategic Marketing and Consumer Behaviour at University College Cork.  Having spent over ten years in industry in various executive roles including working as a Management Consultant, Quaestus Strategy and Management Consultants, eChannel Programme Manager with Eircom, Senior Brand Manager with Reckitt Benckiser & Marketing Executive, Enterprise Ireland prior to returning to academia. Carol commenced her academic career in Dublin Institute of Technology (DIT) in 2004. While in DIT Carol was involved in lecturing on a number of postgraduate, executive and undergraduate programmes. Carol also was involved in the programme development and lecturing team for a number of executive programmes and managed the DIT Intel Ireland BBS programme also. Carol joined UCC in August 2007, where she is involved in lecturing on the MBA and other undergraduate and postgraduate programmes. Carol was awarded her PhD in Marketing from the triple accredited , Cranfield University, United Kingdom in 2013. Carol also has a Higher Diploma in Teaching and Learning in Higher Education from UCC. Carol is currently completing an (2017-2019) with the objective of integrating coaching to improve the teaching, learning and student experience in Irish HEIs.Carol has received a number of awards for her research, including the American Marketing Association Service Marketing Interest Group (AMA Servsig) and the AMA Servsig 2012 conference award, based on her PhD research examining multiple stakeholder experience in relation to orchestral consumption.Carol's current research interests, publications, international collaboration and funded projects draw on and contributes to the domains of Consumer Culture Theory (CCT) , services  marketing, transformative consumer and service research and primarily focus on collective consumption,  family consumption, consumer vulnerability and critical marketing. Carol is also a member of the Executive Management Committee (EMC) of UCC's Institute of Social Science in the 21st century (),  an interdisciplinary research institute of the College of Arts, Celtic Studies and Social Sciences, the College of Business and Law and the College of Medicine and Health, that seeks to build, sustain and enhance research on social, economic and cultural issues that will shape 21st century societies.Within ISS21, she is also a member of the ISS21 research cluster on aging and co-leads the ISS21 working group on caregiving with Dr. Jacqui O' Riordan, School of Applied Social  Studies. She is also as a member of a number of EU COST actions and international research collaborations focused on her research interests. 

 

Research Interests

Carol's research is primarily situated in consumer culture theory, critical and service marketing domains. Current funded projects and international collaborations explore how transformative consumer and critical marketing impact consumers and society, collective and family consumption and consumer vulnerability. 

Carol welcomes PhD applications in the general area of consumer culture theory, marketing  or services marketing and is happy to co-develop PhD proposals with interested candidates.

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Research Projects

  • College of Business and Law Strategic Development Fund () €5,000.00 (01-OCT-18 / 30-SEP-19)
  • Association of Consumer Research - Transformative Consumer Research Grant - Caring for Family Members with Dementia – An Exploration of Family Consumption () €3,858.00 (01-OCT-17 / 01-OCT-18)
  • New Foundations (Irish Research Council) €9,250.00 (01-DEC-16 / 30-SEP-17)
  • ISS 21 Interdisciplinary Ageing Research Collaboration (UCC Strategic Research Fund) €1,871.00 (11-JAN-16 / 30-JUN-16)
  • Sustainable mobility for a university campus community - Avego's Shared Transport system. (Enterprise Irl) €6,500.00 (06-SEP-10 / 30-SEP-11)
  • Strand I: Postgraduate R & D Skills Programme () €12,000.00 (01-APR-07 / )
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Affiliations

  • Member, Association of Consumer Research (/)
  • Member, Academy of Marketing, UK (/)
  • Member, American Marketing Association (AMA) (/)
  • Member, European Sociological Association (01-JAN-17 /)
  • Committee Member Ireland, EU ISCH COST Action IS1311 Intergenerational Family Solidarity Across Europe (/)
  • Member, Global Sociological Initiative on Aging International Association for Geriatrics and Gerontology (GSIA IAGG) (01-APR-15 /)
  • Member Committee Ireland Substitute, EU ISCH COST Action IS1204 Tourism, Wellbeing and Ecosystem Services (TObeWELL) (/)
  • Council Member & UCC Representative, Irish Academy of Management (01-OCT-08 / 01-SEP-13)
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Languages

  • Irish : Reading=Functional; Writing=Functional; Speaking=Basic
  • Spanish : Reading=Basic; Writing=Basic; Speaking=Basic
  • English : Reading=Fluent; Writing=Fluent; Speaking=Fluent
  • German : Reading=Functional; Writing=Functional; Speaking=Functional
  • French : Reading=Functional; Writing=Functional; Speaking=Functional
  • Italian : Reading=Functional; Writing=Functional; Speaking=Functional
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Journal Activities

  • Member of Editorial Board, The Irish Journal Of Management (Incorporating Ibar) (-)
  • Referee, Journal Of Service Research (-)
  • Referee, Journal Of Business Research (-)
  • Referee, Journal Of Business Research (-)
  • Referee, Managing Service Quality (-)
  • Referee, Journal Of Marketing Management (-)
  • Referee, Journal Of Services Marketing (-)
  • Referee, Journal Of Service Management (-)
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Committees

  • Academic Member, Athena Swan Equality Diversity and Inclusion (EDI) Committee - College of Business and Law (2018 /)
  • EMC Member, Executive Management Committee Institute of Social Science in the 21st Century UCC (2018 /)
  • Academic Council Representative, UCC University Committee on Academic Development and Standards (2016 /)
  • Non Professorial Representative for the College of Business and Law, UCC Academic Council (2015 /)
  • Organiser, Department of Management and Marketing Research Seminar Series (2012 / 2013)
  • Member (2009-2011), Member of BComm International Board of Studies (2009 / 2011)
  • Organiser, Organising Committee for Visit of HE PE Ragahavan, Indian Ambassador to Ireland to UCC (2008 /)
  • School of Management and Marketing Representative, Member of Teaching and Curriculum Development Commitee, UCC Faculty of Commerce (2013 /)
  • Responsible for tutor training, allocation and coordination for department of management and marketing, Department Tutorial Coordinator (2008 / 2012)
  • Member, College of Business and Law Accreditation Task Force (2015 /)
  • Co-organiser, Irish Academy of Management Doctoral Colloquium UCC Organising Committee (2010 /)
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Education

  • University College Cork , MSc in Personal and Executive Coaching (Currently completing second year/thesis - expected qualification award date end 2019), (Currently completing second year/thesis - expected award date end 2019) (2019)
  • Cranfield University, United Kingdom , PHD, Marketing (2013)
  • University College Cork , Postgrad Dip in Teaching & Learning in HE, Teaching and Learning in Higher Education (2013)
  • University College Cork , Postgrad Cert. in Teaching & Learning in HE, (2008)
  • NUI Maynooth, Co. Kildare , Certificate, Training & Continuing Education (1st Hons) (Appoved & accredited Fas trainer) (2005)
  • Michael Smurfit Graduate School of Business, University College Dublin , MBS, International Marketing (1st Hons ¿ top 2%) (1994)
  • Dublin City University , BA (Hons), International Marketing and Languages (French/German) (1993)
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Employment

  • Lecturer in Marketing, University College Cork (01-AUG-07 /)
  • Assistant Lecturer in Marketing (permanent position), Dublin Institute of Technology, Aungier Street, Dublin 2 (www.dit.ie) (01-DEC-04 / 01-AUG-07)
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Consultancy

  • Quaestus Strategy & Management Consultants, Dublin 2 (http://www.quaestus.ie/) : Management ConsultantResponsibilities & Achievements: Coordinated key client projects in information technology, telecommunications, pharmaceutical, FMCG, biotechnology and healthcare sectors. Responsible for conducting feasibility studies and making strategic recommendations. to various government bodies, submission of TMC (targeted marketing consultancy) programmes to Enterprise Ireland
  • Graduate Internship Programme - Marketing Executive, Irish Trade Board (now Enterprise Ireland, Dusseldorf, German) (http://www.enterprise-ireland.ie/) : Responsibilities & Achievements: Researched and analysed the telecommunications, software, electronic, engineering and pharmaceutical sectors, identified potential customers, agents and distributors for client companies, organised client itineraries and provided interpreting services, organised and participated
  • Industrial Development Agency (IDA), Dusseldorf, Germany (http://www.ida.ie) : Responsibilities & Achievements: Researched & analysed telecommunications, engineering, call centre and software sectors in Germany and Austria, financial services sector in Italy and identified potential target companies for direct investment in Ireland
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Professional Achievements

Honours and Awards

  • College of Business and Law, UCC: College of Business and Law Research Excellence Publication Award (2018)
  • Naples Forum of Service: Conference Best Paper Award Naples Forum of Service (2013)
  • http://bear.warrington.ufl.edu/centers/mks/: Journal of Service Research coauthored article (2012) listed as top twenty most cited marketing articles in the four year period 2011 - 2015 (2015)
  • American Marketing Association Services Marketing SIG (AMS Servsig) and Emerald Publishing: American Marketing Association Services Marketing SIG (AMS Servsig) Conference - Conference Best Paper Award (2012)
  • Academy of Marketing Services Marketing SIG UK & University of Westminster: Best Paper Award Value Co-Creation Track - Helkkula, A. & C. Kelleher (2008)
  • Professor Stephen L. Vargo, University of Hawaii, Honolulu, Hawaii, USA: Recipient of scholarship and bursary to attend the Interdisciplinary Doctoral Colloquium on Service-Dominant Logic 2008 and Logic and Science of Service Conference 2008 (2008)
  • American Marketing Association (AMA) & Arizona State University Centre for Services Leadership (ASU CSL): Recipient of the American Marketing Association (AMA) & Arizona State University Centre for Services Leadership (ASU CSL) Liam Glynn PhD Research Scholarship Award, Oct 2007 (2007)
  • American Marketing Association (AMA) & Arizona State University Centre for Services Leadership (ASU CSL): American Marketing Association and ASU CSL scholarship to attend the AMA SERVSIG Doctoral Colloquium and the Frontiers in Services Conference (2007)
  • Irish Academy of Management: Best paper award Marketing track - Kennedy A., Kelleher C. & M. Quigley (2005), CRM Best Practice: Getting it Right First Time at ESBI¿, Proceedings of the Irish Academy of Marketing (IAM) Conference (2005)
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Publications

Peer Reviewed Journals

Year Publication
2019 The score is not the music: integrating experience and practice perspectives on value co-creation in collective consumption contexts (accepted for publication)
Kelleher, C, Wilson, H., Macdonald, E. and Peppard, J (2019) The score is not the music: integrating experience and practice perspectives on value co-creation in collective consumption contexts (accepted for publication). : Journal of Service Research [Details]
2017 Re-placing place in marketing: A resource-exchange place perspective
Rosenbaum, Mark S., Kelleher, Carol, Friman, Margareta , Kristensson, Per, Scherer, Anne (2017) Re-placing place in marketing: A resource-exchange place perspective. : Journal of Business Research [Details]
2017 Navigating Symbolic Pollution Through Symbolic Boundary Work – Shaping a Sense of Home and Family in Family Assemblages
Kelleher, C. and O'loughlin, D (2017) Navigating Symbolic Pollution Through Symbolic Boundary Work – Shaping a Sense of Home and Family in Family Assemblages. : Advances In Consumer Research [Details]
2017 Broadening brand engagement within the service-centric perspective: an intersubjective hermeneutic framework (online first)
Seo, Y., Kelleher, C., Brodie, R (2017) Broadening brand engagement within the service-centric perspective: an intersubjective hermeneutic framework (online first). : Journal of Service Theory and Practice [Details]
2016 Life after Care: Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role
Kelleher, C. and McGrath, H (2016) Life after Care: Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role. : Advances In Consumer Research [Details]
2016 Value-in-context in crowdfunding ecosystems: how context frames value co-creation
Quero, M.J., R. Ventura and C. Kelleher (2016) Value-in-context in crowdfunding ecosystems: how context frames value co-creation. : Service Business [Details]
2016 Interdependence and the Transformative Potential of Caring Relations
O' Riordan, J., Kelleher, C. and O’Hadhmaill (2016) Interdependence and the Transformative Potential of Caring Relations. : Irish Journal of Anthropology [Details]
2014 The Role of Symbols in Value Co-Creation
Akaka, M.; Corsaro, D.; Kelleher, C., Maglio, P., Seo, Y., Lusch, R., Vargo, S (2014) The Role of Symbols in Value Co-Creation. : Marketing Theory [Details]
2012 Characterizing Value as an Experience: Implications for Service Researchers and Managers
Helkkula, A., Kelleher, C., Pihlstrom, M (2012) Characterizing Value as an Experience: Implications for Service Researchers and Managers. : Journal of Service Research [Details]
2012 Practice and experiences: challenges and opportunities for value research
Helkkula, A.; Kelleher C. ; Pihlstrom (2012) Practice and experiences: challenges and opportunities for value research. : Journal of Service Management [Details]
2012 Value, Values, Symbols and Outcomes
Domegan, C., Haase, M., Harris, K., Van den Heuvel, W., Kelleher, C., Maglio, P.P., Meynhardt, T., Ordanini, A., Penaloza, L (2012) Value, Values, Symbols and Outcomes. : Marketing Theory [Details]
2011 Consumer Experiencce of Value Creation - A Phenomenological Perspective
Kelleher, C; Peppard, J (2011) Consumer Experiencce of Value Creation - A Phenomenological Perspective. : European Advances In Consumer Research [Details]
2010 Virtually Speaking - Customer to Customer Communication in Online Customer Communities
Kelleher, C; Helkkula, A (2010) Virtually Speaking - Customer to Customer Communication in Online Customer Communities. : Journal of Applied Management & Entrepreneurship [Details]
2010 Circularity of Customer Service Experience and Customer Perceived Value
Helkkula, A; Kelleher, C (2010) Circularity of Customer Service Experience and Customer Perceived Value. : Journal of Customer Behaviour [Details]
2010 Business Process Change in e-Government Projects: The Case of the Irish Land Registry
Kennedy, A; Coughlan, J; Kelleher, C (2010) Business Process Change in e-Government Projects: The Case of the Irish Land Registry. : International Journal of Electronic Government Research [Details]
2006 CRM Best Practice: Getting it Right First Time at ESBI
Kennedy A., Kelleher C. & M. Quigley (2006) CRM Best Practice: Getting it Right First Time at ESBI. : Irish Management Journal [Details]

Other Journals

Year Publication
2017 Interdependence, and the transformative potential of caring relations
O'Riordan, Jacqui, Kelleher, Carol, O'hAdhmaill, Feliim (2017) Interdependence, and the transformative potential of caring relations. : Special Issue of The Irish Journal of Anthropology [Details]

Book Chapters

Year Publication
2017 Aging and Consumption
Kelleher, C. and Penaloza, L (2017) Aging and Consumption. : Margit Keller; Bente Halkier; Terhi-Anna Wilska; Monica Truninger : Routledge [Details]
2016 Co-creation of value proposals in online community-based idea contests
Kelleher, C.; O’ Cheilleachair, A., Helkkula, A., Peppard (2016) Co-creation of value proposals in online community-based idea contests. : Russo-Spena, T., Mele,C., and Nuutinen M : Springer [Details]
2011 Collaborative Value Co-Creation in Crowd Sourced Online Communities – Acknowledging and Resolving Competing Commercial and Communal Tensions
Kelleher, C., Whalley, A. and Helkkula, A (2011) Collaborative Value Co-Creation in Crowd Sourced Online Communities – Acknowledging and Resolving Competing Commercial and Communal Tensions. : : Emerald Group Publishing Limited [Details]

Published Reports

Year Publication
2017 Post-Caregiving: Family Carers’ Experiences of Cessation of the Caring Post-Caregiving: Family Carers’ Experiences of Cessation of the Caring Role – Implications for Policy and Practice (forthcoming)
Kelleher, Carol and O' Riordan, Jacqui (2017) Post-Caregiving: Family Carers’ Experiences of Cessation of the Caring Post-Caregiving: Family Carers’ Experiences of Cessation of the Caring Role – Implications for Policy and Practice (forthcoming). [Details]
2016 A Fine Balance: Mental Health and Family Caring, Report for Family Carers Ireland
O' Riordan, Jacqui and Kelleher, C (2016) A Fine Balance: Mental Health and Family Caring, Report for Family Carers Ireland. [Details]
2009 The Web Experience - Trends in e-service
Kelleher, Carol & Peppard, Joe (2009) The Web Experience - Trends in e-service. [Details]

Conference Publications

Year Publication
2018 Who cares? Family value co-creation in healthcare systems
Kelleher, C. and O' Loughlin, D (2018) Who cares? Family value co-creation in healthcare systems. [Details]
2018 Blood is thicker than water: Family value co-creation in healthcare service ecosystems
Kelleher, C. and O'loughlin, D (2018) Blood is thicker than water: Family value co-creation in healthcare service ecosystems. [Details]
2018 Family Carers’ experiences and understandings of interdependency: Lessons for the development of tailored and gendered support for family caring
O' Riordan, J, Callanan, P. and Kelleher, C (2018) Family Carers’ experiences and understandings of interdependency: Lessons for the development of tailored and gendered support for family caring. [Details]
2018 Relational Social Exchange: A new logic for SME consumer relationship management
McGrath, H. and Kelleher, C (2018) Relational Social Exchange: A new logic for SME consumer relationship management. [Details]
2017 Navigating Symbolic Pollution through Symbolic Boundary Work – Shaping A Sense of Home and Family in Family Assemblages
Kelleher, Carol and O' Loughlin, Deirdre (2017) Navigating Symbolic Pollution through Symbolic Boundary Work – Shaping A Sense of Home and Family in Family Assemblages. [Details]
2017 Post-Caregiving: Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role – Implications for Policy and Practice
Kelleher, C, O'Sullivan, L., Back, S.A. Sally-Ann Back and O'Mahoney, P (2017) Post-Caregiving: Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role – Implications for Policy and Practice. [Details]
2017 Re-placing place in marketing: A resource-exchange place perspective
Rosenbaum, Mark S., Kelleher, Carol, Friman, Margareta , Kristensson, Per, Scherer, Anne (2017) Re-placing place in marketing: A resource-exchange place perspective. [Details]
2017 When the Market becomes Part of the Family – Family Caregiving and Aging in Place
C. Kelleher (2017) When the Market becomes Part of the Family – Family Caregiving and Aging in Place. [Details]
2017 Whither Next? Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role
Kelleher Carol, O' Loughlin, Deirdre & Bantry White, Eleanor (2017) Whither Next? Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role. [Details]
2016 Lived experiences of caring relations and interdependencies: Human orientation and moral reasoning as challenges to neo-liberal rational thinking
O' Riordan, Jacqui; Kelleher, Carol; O’hAdhmaill, Feilim (2016) Lived experiences of caring relations and interdependencies: Human orientation and moral reasoning as challenges to neo-liberal rational thinking. [Details]
2016 Sustainability and Consumer’s Use of Mobile Optical Recognition Systems in Food Engagement and Search: The Emergence of a Conceptual Framework
Collins, Alan; Forde, Elaine; Henchion, Maeve; Kelleher, Carol (2016) Sustainability and Consumer’s Use of Mobile Optical Recognition Systems in Food Engagement and Search: The Emergence of a Conceptual Framework. [Details]
2016 What Comes Next? Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role
Kelleher, Carol and McGrath, Helen (2016) What Comes Next? Family Carers’ Experiences of Role and Identity Transition on Cessation of the Caring Role. [Details]
2015 Drolet, Aimee Rossi (Co-Chair) Kelleher, C. (Co-Chair) ,Helkkula, A. (Co-Organizer) (2015) ACR Roundtable: Advancing Connections between Consumption and the Elderly: Consumer Research Issues, Opportunities and Challenges
Penaloza, L (2015) Drolet, Aimee Rossi (Co-Chair) Kelleher, C. (Co-Chair) ,Helkkula, A. (Co-Organizer) (2015) ACR Roundtable: Advancing Connections between Consumption and the Elderly: Consumer Research Issues, Opportunities and Challenges. [Details]
2015 Value Proposition as a Framework for Value Co-creation in Crowd-Funding Ecosystems
Quero, Maria Jose, Kelleher, Carol, Ventura, Rafael (2015) Value Proposition as a Framework for Value Co-creation in Crowd-Funding Ecosystems. [Details]
2015 Service culture and value experiences of everyday service: North-South divide
Helkkula, Anu, Russo Spena, Tiziana, Mele, Cristina, Improta, Valeria, Kelleher, Carol (2015) Service culture and value experiences of everyday service: North-South divide. [Details]
2015 Negative and Deferred Value in Healthcare: Challenges and Choices in Severe Chronic Illness
Helkkula, Anu, Kelleher, Carol, Lahteenmaki, Meri (2015) Negative and Deferred Value in Healthcare: Challenges and Choices in Severe Chronic Illness. [Details]
2014 Home in an Institution or Institution at Home: (Dis)engaged Consumers' Experiences in Long-Term Eldercare
Helkkula, A., Kelleher, C. and Kuustera, K (2014) Home in an Institution or Institution at Home: (Dis)engaged Consumers' Experiences in Long-Term Eldercare. [Details]
2014 Coming into the fold: initiating novices into collaborative consumption practices
Kelleher, C. and Wilson, H (2014) Coming into the fold: initiating novices into collaborative consumption practices. [Details]
2014 Forum for Markets and Marketing
Kelleher, C.; O' Cheilleachair, A., Helkkula, A.; Peppard, J (2014) Forum for Markets and Marketing. [Details]
2014 INBAM (International Network of Business and Management Journals)
Quero, M., Kelleher, C. & Ventura R (2014) INBAM (International Network of Business and Management Journals). [Details]
2013 Connecting the concepts of Transformative Services and Ecosystem Services in the context of wellbeing
Amelung, B.; Kelleher, C.; Konu, H (2013) Connecting the concepts of Transformative Services and Ecosystem Services in the context of wellbeing. [Details]
2013 The role of symbols in value co-creation
Akaka, M.; Corsara, D.; Kelleher, C.; Lusch, R.; Maglio, P.; Yuri, S.; Vargo, S (2013) The role of symbols in value co-creation. [Details]
2013 Practicing in a new key? Novices’ experiences of initiation in practices in collaborative consumption contexts
Kelleher, C.; Wilson, H.; Peppard, J (2013) Practicing in a new key? Novices’ experiences of initiation in practices in collaborative consumption contexts. [Details]
2013 Negative and deferred value in healthcare: Challenges and choices in life-treatening illnesses
Helkkula, A, Kelleher, C, Linna, M, Holttinen, H, Joensuu, T & Hautalahti, M (2013) Negative and deferred value in healthcare: Challenges and choices in life-treatening illnesses. [Details]
2013 Open service innovation and co-creating the value proposition in the global automotive sector
Kelleher, C.; O' Cheilleachair, A.;Helkkula, A (2013) Open service innovation and co-creating the value proposition in the global automotive sector. [Details]
2013 Health, cost, prevention and cure – value and value co-creation in public healthcare (Best Conference Paper Award)
Helkkula, A.; Linna, M.; Kelleher, C (2013) Health, cost, prevention and cure – value and value co-creation in public healthcare (Best Conference Paper Award). [Details]
2013 Interconnected practices: how meaning can be lost in translation
Kelleher, C.; Wilson, H.; Peppard, J (2013) Interconnected practices: how meaning can be lost in translation. [Details]
2013 The score is not the music: practices and value in collaborative consumption
Kelleher, C.; Wilson, H., Peppard, J (2013) The score is not the music: practices and value in collaborative consumption. [Details]
2012 Service Innovations and Innovation Ecosystems as Social Constructions
Helkula, A., Kelleher, C., Toivonen, M (2012) Service Innovations and Innovation Ecosystems as Social Constructions. [Details]
2012 Polyphony, Discord and Harmony: Individual Experiences of Value in Collaborative Consumption Contexts (Best conference paper award)
Kelleher, C., Wilson, H. and Peppard, J (2012) Polyphony, Discord and Harmony: Individual Experiences of Value in Collaborative Consumption Contexts (Best conference paper award). [Details]
2012 Orchestrating the score: the role of shared meanings in participant experiences of value co-creation practices
Kelleher, C.; Wilson, H.; Peppard, J (2012) Orchestrating the score: the role of shared meanings in participant experiences of value co-creation practices. [Details]
2012 The score is not the music: the role of shared meanings in participant experiences of value co-creation practices
Kelleher, C.; Wilson, H.; Peppard, J (2012) The score is not the music: the role of shared meanings in participant experiences of value co-creation practices. [Details]
2011 Collaborative Value Co-Creation in Crowd Sourced Online Communities – Acknowledging and Resolving Competing Commercial and Communal Tensions
Kelleher, C., Whalley, A. and Helkkula, A (2011) Collaborative Value Co-Creation in Crowd Sourced Online Communities – Acknowledging and Resolving Competing Commercial and Communal Tensions. [Details]
2011 Experiences and Practices – Challenges and Opportunities for Value Research
Helkkula, A. & Kelleher, C (2011) Experiences and Practices – Challenges and Opportunities for Value Research. [Details]
2011 Customer Centric Value Co-Creation
Kelleher, C., Helkkula, A. & Holmund M (2011) Customer Centric Value Co-Creation. [Details]
2010 Consumer Experience of Value Creation - A Phenomenological Perspective
Kelleher, C; Peppard, J (2010) Consumer Experience of Value Creation - A Phenomenological Perspective. [Details]
2010 Rewarding or Exploiting the Working Consumer?
Kelleher, C; Helkkula, A (2010) Rewarding or Exploiting the Working Consumer?. [Details]
2010 Me-to-We - Collective Consumer Value Creation in Consumer Communities
Kelleher, C; Helkkula, A (2010) Me-to-We - Collective Consumer Value Creation in Consumer Communities. [Details]
2010 A Framework for Examining Phenomenological Value: VALCONEX - Value in Context Experience
Helkkula, A; Kelleher, C (2010) A Framework for Examining Phenomenological Value: VALCONEX - Value in Context Experience. [Details]
2010 A Phenomenological Approach to the Study of Markets
Helkkula, A; Kelleher, C (2010) A Phenomenological Approach to the Study of Markets. [Details]
2009 Investigating the Drivers of Mobile Marketing in Ireland: An Industry Perspective
Ibrahim, M., Kennedy, A. & Kelleher, C (2009) Investigating the Drivers of Mobile Marketing in Ireland: An Industry Perspective. [Details]
2009 From Customer Perceived Value (PERVAL) to Value-In-Context (VALCONEX)
Helkkula, A., M. Pihlström & C. Kelleher, Carol (2009) From Customer Perceived Value (PERVAL) to Value-In-Context (VALCONEX). [Details]
2009 Virtually speaking - customer to customer communication in virtual communities
Kelleher, C. & A. Helkkula (2009) Virtually speaking - customer to customer communication in virtual communities. [Details]
2009 Understanding innovation and knowledge management in dynamic networks
Gubbins, C., L. Dooley and C. Kelleher (2009) Understanding innovation and knowledge management in dynamic networks. [Details]
2009 Expanding the lens ¿ Narrative Analysis in Netblographic Research
Helkkula, A. & C. Kelleher (2009) Expanding the lens ¿ Narrative Analysis in Netblographic Research. [Details]
2009 Integrating Narrative Analysis into Netblographic Consumer Research
Kelleher, C. & A. Helkkula (2009) Integrating Narrative Analysis into Netblographic Consumer Research. [Details]
2008 Customers as Value Creating Resources ¿ Expanding Resource Based Theories
Kelleher, C. & J. Peppard (2008) Customers as Value Creating Resources ¿ Expanding Resource Based Theories. [Details]
2008 Circularity of Customer Experience and Customer Perception of Value
Helkkula, A. & C. Kelleher (2008) Circularity of Customer Experience and Customer Perception of Value. [Details]
2008 The Answers from Within ¿ Customer Driven Service Innovation in Web 2.0 Online Communities
Kelleher, C. & A. Helkkula (2008) The Answers from Within ¿ Customer Driven Service Innovation in Web 2.0 Online Communities. [Details]
2008 Value co-creation during the consumption of mobile services ¿ the iPhone user experience
Kelleher, C. & J. Peppard (2008) Value co-creation during the consumption of mobile services ¿ the iPhone user experience. [Details]
2008 An examination of the customer experience of value co-creation in ubiquitous technology environments ¿ Discussion paper and call for research
Kelleher, C. & J. Peppard (2008) An examination of the customer experience of value co-creation in ubiquitous technology environments ¿ Discussion paper and call for research. [Details]
2008 An Examination of Value co-creation in Ubiquitous Technology Environments - a Consumer Perspective
Kelleher, C. & J. Peppard (2008) An Examination of Value co-creation in Ubiquitous Technology Environments - a Consumer Perspective. [Details]
2007 An exploratory study of the impact of u-constructs ¿ ubiquity, uniqueness, universality and unison - on customer perceived value of u-services
Kelleher, C (2007) An exploratory study of the impact of u-constructs ¿ ubiquity, uniqueness, universality and unison - on customer perceived value of u-services. [Details]
2007 Improving Service Delivery through e-Government
Kennedy, A. & C. Kelleher (2007) Improving Service Delivery through e-Government. [Details]
2007 What drives the innovation, diffusion and adoption of mobile services? - An analysis of four alternative studies
Damsgaard, J. and C. Kelleher (2007) What drives the innovation, diffusion and adoption of mobile services? - An analysis of four alternative studies. [Details]
2007 Delivering Electronic Government ¿ A Case Study of the Irish Land Registry
Kennedy, A. & C. Kelleher (2007) Delivering Electronic Government ¿ A Case Study of the Irish Land Registry. [Details]
2005 CRM Best Practice: Getting it Right First Time at ESBI
Kennedy A., Kelleher C. & M. Quigley (2005) CRM Best Practice: Getting it Right First Time at ESBI. [Details]

Conference Contributions

Year Publication
2017 Post-Caregiving: Family Carers’ Experiences of Cessation of the Caring Role – Implications for Policy and Practice, 31st August,. [Poster Presentation]
Kelleher, C., Back, S.A.., Riordan, J., Hughes, Z., O' Sullivan, Liam & Mahoney, P (2017) Post-Caregiving: Family Carers’ Experiences of Cessation of the Caring Role – Implications for Policy and Practice, 31st August,. [Poster Presentation]. [Details]
2015 IAGG Master Class Participant: Population Ageing and the Challenges of Integrating Paid Work and Family Care Work. [Poster Presentation]
Kelleher, Carol (2015) IAGG Master Class Participant: Population Ageing and the Challenges of Integrating Paid Work and Family Care Work. [Poster Presentation]. [Details]
2015 (Dis)engaged Consumer Experiences in Longterm Eldercare. [Poster Presentation]
Helkkula, Anu, Kelleher, Carol, Kuusterä, Kirsti (2015) (Dis)engaged Consumer Experiences in Longterm Eldercare. [Poster Presentation]. [Details]
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