This website uses cookies. About Cookies OK

Technical Support

Technical FAQs

Some common difficulties can be easily remedied by checking out these frequently asked questions:

Please email bistech@ucc.ie directly if you have any technical queries.  Examples of technical queries include:

  • change of passwords
  • software requests
  • MS Dream Spark issues
  • MS Imagine Academy issues
  • printer or pc issues
  • swipe card problems
  • reaching quota on email or h:\drive 
  • any other technical related issues.

This enables your email to be seen by every member of the technical team and ensures a prompt response to your query.

Email bistech@ucc.ie or call to Room 3.70 or 3.83 if your card does not give you access 

 

 

 All PC's use Windows  as their Operating System thus you have to logon to use the PC. 

  1. When the logon screen appears with two blank boxes type the following: 

  2. Type BIS\ and your Username in the top box: Your User name will always be your student number.
  3. Type your Password in the second box your student number the first time you logon and then you change it to your own password. New Password must be at least 6 characters and should include Alpha and Numeric Characters. It is case sensitive

Log off the PC when you are finished using it as you are responsible for any unauthorised use of your login ID. Also, others will have access to your files on the server and will be able to use up your print quota.

  1. Select the Logoff option.

Students CANNOT save anything to the hard disks on the individual computers in the labs. Every student in AFIS related courses is allocated disk space on a Network Server. 
Network Drive/Space = H:/drive 

 

How to access the space on the Network Server 

  • On your monitor screen you will see an icon in the top left corner called My PC. Double click the mouse on this icon and when the window opens you should see an icon for the H:\Drive. This is your allocated space on the network server. 
  • LIMITED SPACE ON YOUR H: DRIVE .You have limited space only on the network server. When you reach your limit the server will not allow you to save anything further to your H:\drive until you have deleted some of the old files you have on there. 
  • IMPORTANT: Do NOT save games or other non-course material on this H:\drive as it will result in having your computer privileges and your network space removed for a period of time determined by the Systems Administrator

 

How do I use USB Removable Storage Keys? 
In all labs, computers have the facility for the use of USB keys. To use your key plug into any one of the usb ports located on the front panel of the system unit 
IMPORTANT: When you are unplugging your USB key, you must do the following. 

At the bottom right of you computer, on the Taskbar, you will see an icon as follows:

 

 

Right click on this icon and then click unplug or eject hardware. Highlight USB Mass Storage Device and click Stop and then OK.

 

You will receive a message as follows: The USB Mass Storage Device can now be safely removed from the system. 

NB: If you do not unplug your USB key correctly, ie without first stopping it, it can cause your computer to crash AND lose valuable data

 

  • There is a 10 euro charge for a print quota of 250 pages per student. Any unused quota WILL be carried over to the next academic year.
  • This entitles a student to a print quota of 250 pages. This charge covers the maintenance costs, wear & tear costs, and annual paper/toner costs of running the printing service.
  • Any student who has used up their quota can purchase a further full quota for 10 euro or a half quota for 5 euro. Any quota not used by the end of the year WILL be carried forward to the following academic year.
  • As you print, the quota will automatically reduce. Current quota can be checked by placing the mouse pointer over the Printer + symbol on the right side of the Start menu bar at the bottom of the screen.
  • If a document you print does not appear, do not re-print the same document continually as this will reduce your quota. It may be that your quota has been used up or that the printer requires attention from our technical staff.
  • If your quota has been used up you need to purchase more or if the printer requires attention from our technical staff, you should contact Room 3.70, or 3.83 or email to bistech@ucc.ie

 

 

NB: LABS MUST BE VACATED IMMEDIATELY, WHEN REQUESTED TO DO SO, BY SECURITY STAFF 
Monday - Friday 9.00 a.m. to 10.15 p.m. 
Saturday 9.00 a.m. to 5.30 p.m. 
Sunday 9.00 a.m. to 3.00 p.m.
 

Lecturing, Technical & Administration Staff are all here to help you - ASK for that help! 

We are located on the third floor of the right hand wing of the O'Rahilly Building in Room 3.70 or 3.83 OR Email: bistech@ucc.ie